Return Policy

The Anxiety Doctor will accept 100% return of its physical products without prior authorization within 30 days of original purchase provided that the following conditions are met:

  1. Products are returned prepaid in new, unmarked, and resalable condition
  2. CDs, DVDs, or other shrink wrapped packages are not returnable if shrink wrap is broken.
  3. Shortages, damages, or defective product claims should be reported within 30 days of invoice.
  4. A Customer Account #, Invoice #, and date of purchase by line item should be included within the returned shipment. An invoice from The Anxiety Doctor or packing list is preferred to ensure proper crediting.
  5. Product should be returned in corrugated cartons (275 pound test, 45 lbs per carton). Fill voids to protect all items. Do not use newspaper as packing materials. Do not stack on edge of bindings.
  6. See the DIGITAL PRODUCTS PURCHASED ONLINE FROM THE ANXIETY DOCTOR policies below.

Please note that:

  • Returns will only be accepted for product originally purchased from www.theanxietydoctor.com. Product purchased from other sources (wholesalers, publishers, distributors) will not be credited and will be subject to return to the customer at customer’s expense.
  • Used Books, price stickered, security label/tagged product, water damaged or other types of damaged product are ineligible for credit and are subject to being returned to the customer at the customer’s expense.
  • Partial credits or refunds are not given for Cancellation or Return of any individual component contained within a product package.
  • All associated shipment and handling costs are non-refundable and are the responsibility of the customer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

DIGITAL PRODUCTS PURCHASED ONLINE FROM THE ANXIETY DOCTOR

  • Customers will receive a full refund or be allowed an exchange for digital products accessed online and purchased directly from The Anxiety Doctor if returned within 10 days of purchase. Digital products, which are purchased as an access card or which are downloadable, such as certain educational programs, digital tools, or eBooks, are not eligible for return. To obtain a refund, the customer will be required to supply their order and online access code information to Customer Service.  To complete your return, we require a receipt or proof of purchase.

NOT RETURNABLE

Book with obvious signs of use

CD or DVD that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@theanxietydoctor.com and send your item to: 9171 Wilshire Blvd., Suite 680, Beverly Hills, California US 90210.

Shipping

To return your product, you should mail your product to: 9171 Wilshire Blvd., Suite 600, Beverly Hills, California US 90210.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.